At Klotsotiras.gr we ensure that your shopping experience is impeccable.
If you still need to return a product, here is the relevant information:

Product Returns

You have the right to return a product within 14 calendar days from the date of receipt, provided that the following conditions are met:

The product should not have been used 

OR its original packaging must remain intact, without damage or alterations.

The product it must not have been washed or modified in any way.

All labels/tags of the product must be in place.

The return must be accompanied by the retail receipt or invoice.

The product should carefully packaged, to protect it from damage during transport.

The return cost is borne by the customer, unless it is a defective product (see below).

Sleeping pillows and protective mattress or pillow covers are excluded from the return policy for hygiene reasons.

📌 Before returning, please contact customer service at info@klotsotiras.gr or tel. 24310 56384.

Returns of Defective Products

If you receive a product with manufacturing defect or incorrect shipment, we assume responsibility the entire return cost.

 The return of defective products is carried out exclusively with the ELTA Courier company and at our expense.
No other shipping method will be accepted for returns without prior arrangement.

To facilitate the process, you can send us relevant photo of the defect in info [at] klotsotiras.gr.

Refund or Replacement

Upon completion of the return, you can choose:

Credit the amount to your account for a future purchase

Refund using the same payment method

Sending a new, correct/non-defective product

Return address

The address to which products must be sent for return is:

KLOTSOTIRAS COMPANY E E
📍 6th km Trikala - Kalambaka, ZIP Code 42100
📞 Contact phone: 24310 56384

✅ For any question or help, we are always here for you!
📩 info [at] klotsotiras.gr | ☎ 24310 56384